Tuesday Feb 21, 2023
The Banking & Payments Show: Will banks provide good chatbots? | Feb 21, 2022
On today’s episode, we discuss ChatGPT, generative AI, and AI’s role in banking. In our “Headlines” segment, we examine if 2023 is really going to be the year of the chatbot in banking. In “Story by Numbers,” we reconcile two sets of data to find out how valuable chatbots really are and forecast how many people will consider using a bank chatbot this year. And in “For Argument’s Sake,” we debate new ideas that you may not have thought of when it comes to AI in banking and generative AI. Tune in to the conversation between our host Rob Rubin, analyst Eleni Digalaki, and Victor Chatenay, strategy and innovation manager at NatWest.
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Reports mentioned in this episode:
https://content-na1.emarketer.com/banking-head-of-digital-five-year-innovation-strategy
https://content-na1.emarketer.com/banking-talent-wars-which-jobs-hot-which-jobs-not-2023
https://content-na1.emarketer.com/collaboration-key-achieving-open-banking-success
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For a transcript of this episode, please click here:
https://content-na1.emarketer.com/podcast-banking-payments-show-will-banks-provide-good-chatbots
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